Primeway Suites Cebu
+ 72
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Hurtige fakta
Tjek ind fra: | 14.00 |
|---|---|
Tjek ud inden: | 12.00 |
Kæledyr | Kæledyr er ikke tilladt |
Faciliteter
Wi-Fi
Parkering
Aircondition
Døgnåben reception
Ikke-ryger
Tv
Primeway Suites Cebu: anmeldelser
Anmeldelser fra 
Anonym rejsende
Kommentar: 14. jun. 2026
Ophold: maj 2026
All the staff are very helpful especially Ms Camille she helps me a lot with all my requests especially that my reservation is only for four days but we end up staying for ten days because of my mother’s cataract operation.
I truly appreciate everyone job well done
and I have another reservation coming up next two weeks.
KUDOS
I truly appreciate everyone job well done
and I have another reservation coming up next two weeks.
KUDOS
Rejsende med familie
Kommentar: 9. aug. 2026
By far the worst hotel experience we’ve ever had.
Our stay at Primeway Hotel was extremely disappointing, from the poor room conditions to the way the staff handled an issue that was clearly not our fault.
To begin with, we barely had a good night’s sleep because the walls were thin, and we could constantly hear loud noises coming from outside our room, we can let the power interruption slide. But what made the experience even worse was being accused of breaking a wall mirror that was already damaged before we even checked in and demanded that we pay them.
The crack (a tiny line) clearly looked old, and there was already dust settled around them. They assumed that I caused the damage simply because my pressed powder accidentally fell on the floor and left some residue. However, there were absolutely no powder residues on the mirror itself. If we had supposedly caused the damage and then cleaned it, why was there still dust on the mirror?
What was most upsetting was the unprofessional and inappropriate response from the front desk officer, who asked why we did not thoroughly inspect the room for damages before settling in and that we SHOULD have checked for possible damages as if it’s our obligation!
Seriously? Is it really the guest’s responsibility to inspect every corner, piece of furniture, and fixture in a hotel room before settling?
Travelers are often tired after a long day and simply expect to return to their room to relax and get some rest. Guests should NOT be expected to DO a detailed inspection of the room just to protect themselves from being blamed for pre-existing damage. If the hotel has a proper housekeeping and room inspection procedure, then these issues should have been identified and documented before the next guest checked in.
We were also told that the housekeeper had checked, cleaned, and prepared everything in the room before our arrival. Unfortunately, the condition of the room made that claim very difficult to believe. The shower gels were empty, the furniture was dusty, and even the mirror had visible dust on it. This left us with the impression that proper attention was not given to the cleanliness and preparation of the room, and the comfort and experience of your guests were not given the importance they deserve.
The biggest issue here is not just the damaged mirror. It is the lack of accountability, professionalism, and proper customer service in how the situation was handled. Instead of listening to the guest and properly investigating the condition of the room, we were immediately made to feel as though we were responsible for something that was already there. We wouldn’t mind paying if we actually caused it, but accusing and acting as if we’re the ones was so UNFAIR, DISRESPECTFUL AND DISAPPOINTING.
We came to Cebu hoping to have a memorable vacation with our family, but instead, this experience completely ruined what should have been a relaxing and enjoyable stay. A family trip is something we look forward to, and it is incredibly disappointing when a hotel experience becomes one of the things we remember most for all the wrong reasons.
We expected a comfortable, hassle-free place to rest. Unfortunately, our experience with Primeway Hotel was the complete opposite.
We hope management takes this feedback seriously and reviews their housekeeping inspection procedures and staff’s approach to handling complaints. Guests should never be made to feel accused or responsible for pre-existing problems in a room.
To begin with, we barely had a good night’s sleep because the walls were thin, and we could constantly hear loud noises coming from outside our room, we can let the power interruption slide. But what made the experience even worse was being accused of breaking a wall mirror that was already damaged before we even checked in and demanded that we pay them.
The crack (a tiny line) clearly looked old, and there was already dust settled around them. They assumed that I caused the damage simply because my pressed powder accidentally fell on the floor and left some residue. However, there were absolutely no powder residues on the mirror itself. If we had supposedly caused the damage and then cleaned it, why was there still dust on the mirror?
What was most upsetting was the unprofessional and inappropriate response from the front desk officer, who asked why we did not thoroughly inspect the room for damages before settling in and that we SHOULD have checked for possible damages as if it’s our obligation!
Seriously? Is it really the guest’s responsibility to inspect every corner, piece of furniture, and fixture in a hotel room before settling?
Travelers are often tired after a long day and simply expect to return to their room to relax and get some rest. Guests should NOT be expected to DO a detailed inspection of the room just to protect themselves from being blamed for pre-existing damage. If the hotel has a proper housekeeping and room inspection procedure, then these issues should have been identified and documented before the next guest checked in.
We were also told that the housekeeper had checked, cleaned, and prepared everything in the room before our arrival. Unfortunately, the condition of the room made that claim very difficult to believe. The shower gels were empty, the furniture was dusty, and even the mirror had visible dust on it. This left us with the impression that proper attention was not given to the cleanliness and preparation of the room, and the comfort and experience of your guests were not given the importance they deserve.
The biggest issue here is not just the damaged mirror. It is the lack of accountability, professionalism, and proper customer service in how the situation was handled. Instead of listening to the guest and properly investigating the condition of the room, we were immediately made to feel as though we were responsible for something that was already there. We wouldn’t mind paying if we actually caused it, but accusing and acting as if we’re the ones was so UNFAIR, DISRESPECTFUL AND DISAPPOINTING.
We came to Cebu hoping to have a memorable vacation with our family, but instead, this experience completely ruined what should have been a relaxing and enjoyable stay. A family trip is something we look forward to, and it is incredibly disappointing when a hotel experience becomes one of the things we remember most for all the wrong reasons.
We expected a comfortable, hassle-free place to rest. Unfortunately, our experience with Primeway Hotel was the complete opposite.
We hope management takes this feedback seriously and reviews their housekeeping inspection procedures and staff’s approach to handling complaints. Guests should never be made to feel accused or responsible for pre-existing problems in a room.
Anonym rejsende
Kommentar: 23. maj 2026
Ophold: maj 2026
Every thing was great the only thing that I would recommend would be like a curtain over the bathroom entryway
Grupperejsende
Kommentar: 1. maj 2026
Ophold: apr. 2026
Recommend!
Very satisfying experience
Totally recommend when looking for a reasonable stay!!
Bryan and Jason helped us during the whole stay! Kind, respectful, and perfect service!!
Totally recommend when looking for a reasonable stay!!
Bryan and Jason helped us during the whole stay! Kind, respectful, and perfect service!!
Grupperejsende
Kommentar: 1. maj 2026
Ophold: maj 2026
Brian and Jason
Brian and Jason were kind and kind.
There's a supermarket nearby, and it's been a really fun trip.
There's a supermarket nearby, and it's been a really fun trip.
Udforsk området
3rd Floor, Primeway Plaza, 176 F. Ramos St, Cebu, 6000, Filippinerne|1,26 km fra byens centrum
Godt at vide
Kæledyr er ikke tilladt
Ekstra senge findes mod et ekstra gebyr, afhængigt af værelsets størrelse.
Primeway Suites Cebu: Ofte stillede spørgsmål
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