Maspalomas Princess
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Hurtige fakta
Tjek ind fra: | 14.00 |
|---|---|
Tjek ud inden: | 12.00 |
Kæledyr | Kæledyr er ikke tilladt |
Faciliteter
Wi-Fi
Parkering
Aircondition
Pool
Fitnesscenter
Spa
Mere om Maspalomas Princess
Maspalomas Princess
Maspalomas Princess ligger i Maspalomas, 2,5 km fra Playa de las Mujeres Strand, og har en udendørs swimmingpool, et fitnesscenter og en have samt gratis privat parkering.
Anmeldelser fra 
Rejsende med familie
UK
Kommentar: 4. sep. 2026
Ophold: sep. 2026
Very nice hotel and food
Don’t be put off by the negative reviews!
I’m writing this review from the airport as we wait to fly home, and I just wanted to share our experience because I nearly let some of the negative reviews put me off booking this hotel — and I’m so glad I didn’t!
We stayed as a family of four, with children aged 5 and 2, and overall we had a really lovely week.
I’ll start with the negatives, as I think it’s only fair to be honest.
The air conditioning is definitely poor. This was probably the biggest negative for us. It isn’t particularly effective throughout the hotel, and some areas can feel quite warm.
The other thing I’d agree with is the artificial beach area. The sand is quite gravelly and I didn’t find it particularly pleasant underfoot. However, there are plenty of other areas around the pools with sunbeds, so you absolutely don’t have to use the beach area if you don’t like it.
The pools were lovely. There are several to choose from and they were all really warm, which was fantastic with young children. The children’s pool with the slides was particularly brilliant — our two absolutely loved it.
The food was probably some of the nicest buffet/all-inclusive food I’ve had. There was lots of choice, and I really liked the fact that there were chefs cooking fresh meat and special dishes rather than everything just being laid out. I’d also read reviews complaining that plates weren’t cleared away, but we found the complete opposite. Plates were cleared promptly and the staff were very attentive throughout our stay.
The whole hotel was very clean and well maintained.
The rooms are probably the most dated part of the hotel. They also weren’t quite as large as the photographs on the website made them look. We decided to upgrade to a Prestige room when we arrived, and the upgrade was very reasonably priced, so for us it was definitely worth doing.
The evening entertainment was also great, and there was plenty to keep the children entertained.
One thing I would say is that although TUI rates the hotel as a 5T, I wouldn’t personally describe it as a traditional five-star hotel in terms of service. It doesn’t have things like porters or concierge-style services, for example. I’d say the physical hotel itself is probably closer to five-star quality, while some of the service elements are more four-star.
That said, for the price compared with other TUI Platinum hotels, I think this hotel is excellent value for money.
We genuinely had a fantastic week here and I’m really glad we chose it. If you’re considering booking but have been put off by some of the negative reviews, I honestly wouldn’t be.
We would definitely recommend this hotel, particularly for families with young children. We had a lovely stay!
I’m writing this review from the airport as we wait to fly home, and I just wanted to share our experience because I nearly let some of the negative reviews put me off booking this hotel — and I’m so glad I didn’t!
We stayed as a family of four, with children aged 5 and 2, and overall we had a really lovely week.
I’ll start with the negatives, as I think it’s only fair to be honest.
The air conditioning is definitely poor. This was probably the biggest negative for us. It isn’t particularly effective throughout the hotel, and some areas can feel quite warm.
The other thing I’d agree with is the artificial beach area. The sand is quite gravelly and I didn’t find it particularly pleasant underfoot. However, there are plenty of other areas around the pools with sunbeds, so you absolutely don’t have to use the beach area if you don’t like it.
The pools were lovely. There are several to choose from and they were all really warm, which was fantastic with young children. The children’s pool with the slides was particularly brilliant — our two absolutely loved it.
The food was probably some of the nicest buffet/all-inclusive food I’ve had. There was lots of choice, and I really liked the fact that there were chefs cooking fresh meat and special dishes rather than everything just being laid out. I’d also read reviews complaining that plates weren’t cleared away, but we found the complete opposite. Plates were cleared promptly and the staff were very attentive throughout our stay.
The whole hotel was very clean and well maintained.
The rooms are probably the most dated part of the hotel. They also weren’t quite as large as the photographs on the website made them look. We decided to upgrade to a Prestige room when we arrived, and the upgrade was very reasonably priced, so for us it was definitely worth doing.
The evening entertainment was also great, and there was plenty to keep the children entertained.
One thing I would say is that although TUI rates the hotel as a 5T, I wouldn’t personally describe it as a traditional five-star hotel in terms of service. It doesn’t have things like porters or concierge-style services, for example. I’d say the physical hotel itself is probably closer to five-star quality, while some of the service elements are more four-star.
That said, for the price compared with other TUI Platinum hotels, I think this hotel is excellent value for money.
We genuinely had a fantastic week here and I’m really glad we chose it. If you’re considering booking but have been put off by some of the negative reviews, I honestly wouldn’t be.
We would definitely recommend this hotel, particularly for families with young children. We had a lovely stay!
Hotellets svar
Kommentar: 4. sep. 2026
Dear Annen,
Thank you very much for choosing Maspalomas Princess and for sharing such a detailed and positive review of your family holiday. We are delighted to know that you had a fantastic week and that you would particularly recommend the hotel to families with young children.
It is wonderful to hear that your children loved the pools and slides, that you appreciated the variety and freshly prepared dishes at our buffet, and that our attentive restaurant team and the cleanliness of the hotel contributed to your enjoyable stay. We are also pleased that you enjoyed the evening entertainment and the activities available for the little ones.
We appreciate your constructive comments regarding the air conditioning, the artificial beach area, the room condition and size, as well as your observations about the service level. We are glad that the Prestige room upgrade worked well for your family and added value to your stay.
Thank you again for your recommendation and for giving us the opportunity to show you the positive side of Maspalomas Princess. We hope to welcome your family back very soon!
Best regards,
Princess - Customer Care Team
Thank you very much for choosing Maspalomas Princess and for sharing such a detailed and positive review of your family holiday. We are delighted to know that you had a fantastic week and that you would particularly recommend the hotel to families with young children.
It is wonderful to hear that your children loved the pools and slides, that you appreciated the variety and freshly prepared dishes at our buffet, and that our attentive restaurant team and the cleanliness of the hotel contributed to your enjoyable stay. We are also pleased that you enjoyed the evening entertainment and the activities available for the little ones.
We appreciate your constructive comments regarding the air conditioning, the artificial beach area, the room condition and size, as well as your observations about the service level. We are glad that the Prestige room upgrade worked well for your family and added value to your stay.
Thank you again for your recommendation and for giving us the opportunity to show you the positive side of Maspalomas Princess. We hope to welcome your family back very soon!
Best regards,
Princess - Customer Care Team
Par
Kommentar: 1. sep. 2026
Ophold: nov. 2023
Awful
I can honestly say thank goodness we have only booked for 5 days… we came away with pretty low expectations but never this low. Tui really do need to review their marketing team and get an honest and up to date description of this awful place. I only wish I had taken the time to read the reviews before booking but I thought we couldn’t go wrong with what Tui describe as a platinum 4/5 star hotel. This hotel is a very average 3 and that is being generous.
The reception is grand and promises greatness but behind the facade of the grandeur you will find outdated rooms, poor air conditioning and no kettle or tea making facilities in your room. The whole place is literally swarming with children and the one adults only area has limited sunbeds and expensive balanese beds that you have to fork out £18 per day just for some peace and quiet. You have to book breakfast and dinner via an app and the queue to enter the dining room is very off putting. No adult only experience there either. Birds pecking away at the empty plates and today I witness a pigeon poop on the table snd the waiter literally wiped it away and used the same cloth to wipe the place mats with. It turned my stomach. The restaurant is a free for all and a very stressful experience. The wine is like paint stripper so we ended up purchasing a bottle from the menu. Honestly I could go on and on but it just makes me want to sob. To end on a positive the sun is shining and we go home soon. Please think twice before booking.
The reception is grand and promises greatness but behind the facade of the grandeur you will find outdated rooms, poor air conditioning and no kettle or tea making facilities in your room. The whole place is literally swarming with children and the one adults only area has limited sunbeds and expensive balanese beds that you have to fork out £18 per day just for some peace and quiet. You have to book breakfast and dinner via an app and the queue to enter the dining room is very off putting. No adult only experience there either. Birds pecking away at the empty plates and today I witness a pigeon poop on the table snd the waiter literally wiped it away and used the same cloth to wipe the place mats with. It turned my stomach. The restaurant is a free for all and a very stressful experience. The wine is like paint stripper so we ended up purchasing a bottle from the menu. Honestly I could go on and on but it just makes me want to sob. To end on a positive the sun is shining and we go home soon. Please think twice before booking.
Rejsende med familie
Kommentar: 3. sep. 2026
Ophold: aug. 2026
Fab hotel but no air con
The pools at the hotel were amazing - lots of slides for kids and adults could use them too. The food was really good - plenty of different foods at each meal. I would say one of the best hotels overall that i have been to. BUT the rooms were horrendous - no air con which we didnt expect from a hotel of this level. There was a next to useless fan system in the room which did very little. Real shame as the hotel overall was fantastic but wouldnt go back until they got air con.
Hotellets svar
Kommentar: 4. sep. 2026
Dear Judith,
Thank you very much for choosing Maspalomas Princess and for taking the time to share your detailed review. We are delighted that you consider our hotel one of the best you have stayed at and that you particularly enjoyed our amazing pools, including the slides for both children and adults, as well as the quality and variety of our food.
At the same time, we are sorry that the temperature in your room affected your overall experience. We appreciate your comments regarding the air conditioning and the effectiveness of the fan system, and we understand how important a comfortable room temperature is, particularly during warmer periods. Your feedback has been noted and will be taken into consideration by the relevant teams.
We truly hope that, should you give us another opportunity in the future, we can offer you an experience that matches all the positive aspects you enjoyed during your stay.
Best regards,
Princess - Customer Care Team
Thank you very much for choosing Maspalomas Princess and for taking the time to share your detailed review. We are delighted that you consider our hotel one of the best you have stayed at and that you particularly enjoyed our amazing pools, including the slides for both children and adults, as well as the quality and variety of our food.
At the same time, we are sorry that the temperature in your room affected your overall experience. We appreciate your comments regarding the air conditioning and the effectiveness of the fan system, and we understand how important a comfortable room temperature is, particularly during warmer periods. Your feedback has been noted and will be taken into consideration by the relevant teams.
We truly hope that, should you give us another opportunity in the future, we can offer you an experience that matches all the positive aspects you enjoyed during your stay.
Best regards,
Princess - Customer Care Team
Rejsende med familie
Kommentar: 27. aug. 2026
Ophold: aug. 2026
Beautiful resort, disappointing experience
The hotel building itself is gorgeous and the pool areas are fabulous. However, there is no atmosphere in this hotel whatsoever after 6pm and unfortunately the clientele really let the place down.
We are a family of adults and I want to make that clear because I don’t want this review to come across as us expecting some sort of luxury, adults-only experience. We are very easy to please. We like sitting in the sun during the day, having a few drinks and having a bit of atmosphere in the evening. We don’t need much.
We were also celebrating some special milestones on this holiday and had spent a lot of time deliberating over where to go. We specifically chose this hotel because it looked so beautiful online and we were genuinely very excited about the holiday. We usually go self-catering, but because this was a special holiday, we decided to go all out and book an all-inclusive resort. We were really looking forward to having everything taken care of for once and just being able to relax. Unfortunately, the reality was very different from what we had expected.
What made the holiday difficult was that the entire stay felt strangely tense and competitive. Breakfast became a queue, then you were competing for a sunbed, then queuing for lunch, queuing again for dinner, and then competing to find a few chairs together for the evening entertainment.
None of the meal times were particularly pleasant or relaxing. The restaurants were chaotic, with children and adults sitting at tables with iPads and phones playing at full volume, children running around and people constantly moving in and out. It felt like you went into the restaurant, got your food and got out as quickly as possible rather than actually sitting down and enjoying a meal.
Even the relaxing parts of the day didn’t really feel relaxing because there was always some sort of competition or someone else’s lack of consideration affecting everyone around them. It was the cumulative effect of all of this that made the holiday feel so tense. Almost every part of the day involved either queuing, competing for something or trying to find somewhere peaceful to sit.
We actually spent our time at the adults-only pool, which was much more peaceful than the main pool areas and was a very welcome retreat. The pools don’t open until 10am, which in theory is a good thing as it should prevent people reserving sunbeds from very early in the morning. In reality, it just means there is a queue waiting for the pool to open.
There are regular sunbeds which are free, but they are in very high demand. There is a queue at either side of the adults-only pool each morning before 10am, so you have to be up and there early if you want to secure one. There are also Balinese beds available for €25 per day, but these are also in high demand and require you to queue at the pool bar to reserve them. Some mornings the queue for these started around 9:30am. Queue jumping also seemed to be widely accepted.
The main pool areas were absolutely jam-packed. People were sitting on top of each other and there was barely enough space to walk through in places.
Unfortunately, a lot of the tension also came from other guests. We witnessed a huge amount of what I can only describe as a complete lack of self-awareness. Families allowing children to run around a busy restaurant carrying wine glasses full of cola, children destroying the buffet with food and then simply walking away, leaving staff to clean it up. There was rarely any attempt to clean up after their children or even acknowledge the staff.
We also witnessed staff having to repeatedly deal with very drunk guests, including people smoking in clearly marked smoke-free areas where the children’s discos were taking place. Police were even called to break up a fight while we were there.
The staff themselves work incredibly hard and deserve a lot of credit. It was a shame to see how some guests treated them.
The entertainment for small children seemed good. The animation staff were very interactive with the kids and looked like they were doing a great job. Unfortunately, as a family of adults, we were bored to tears.
The evening entertainment was extremely disappointing. The shows take place in an outdoor area where you are essentially packed in, and there were rarely enough seats. An “explosive” acrobatic show lasted less than 40 minutes and consisted of men jumping through hoops and throwing hats at each other. The Michael Jackson show was so busy that around 40 or 50 people were standing.
This became another source of competition. You had to make sure you got there early enough to actually get a few seats together. Again, that’s not really how we wanted to spend our evenings on holiday.
Once the shows are finished, there is very little for adults to do. You can sit and play cards in the “bar”, although I use the word bar loosely. It has the personality of an airport lounge. There is no music and there is an endless stream of unsupervised children running between the tables.
The rooms are also dated and don’t really match how beautiful the rest of the hotel is. We stayed across four rooms during our trip and two of the doors visibly looked as though someone had tried to kick them in. A family member had a leaking toilet which was reported twice and was never fixed.
There are no irons or ironing boards in the rooms. These cost €55 to rent for a minimum of one week, €45 plus a €10 deposit. On the positive side, the beds were very comfortable and I generally slept well.
The all-inclusive drinks package only covers drinks until 11pm, after which you are charged. Cocktails at the bars aren’t included either. Some of the outdoor bars have premixed cocktail machines which were okay, but very sweet and artificial tasting.
We weren’t particularly bothered by the 11pm cut-off once we found out about it. In fact, it cleared a lot of people out of the bar, so if anything it was probably a good thing for us. However, quite a few guests seemed genuinely surprised when they were charged for drinks after 11pm. The information is in the leaflet given to you at check-in. It isn’t exactly highlighted in a way that would make you immediately notice it, but it is there if you read through it.
The same applies to the juices at breakfast. They are essentially syrups mixed with water. Orange juice is an additional charge, as is Nespresso coffee.
There is a shop located below the Tabiba building. We popped in for a look and were shocked to see a pack of six bottles of water for €24. There is a small supermarket around the corner which is still a little expensive, but I would definitely recommend using it instead of the hotel shop. We bought bottles of mineral water for €1 each there to keep in the room, which was great.
One of the biggest disappointments for me was actually the handling of a special occasion.
We are a private family and didn’t disclose our special occasions to the hotel. We were celebrating privately and weren’t looking for freebies, upgrades or any special treatment. The only thing we did request was an experience that was advertised on the hotel’s own service list, which we paid €60 for.
I arranged the “experience” breakfast in bed for my parents. It was €60 for fruit, coffee and sparkling wine, all of which were available downstairs for free, but that wasn’t really the point. I wanted to arrange something nice for them as part of our private celebrations.
Ordering it at reception was already difficult. The receptionist told us several times that it wasn’t possible before eventually realising what we were asking for after we pointed to the package advertised on the hotel’s internal website. It was eventually ordered and we were reassured that the request had been sent to the relevant departments.
Three days later, on the morning of the special occasion, the breakfast never arrived.
When I went to reception, I was simply told that “it wasn’t prepared” and had to ask for a refund. There was no apology or attempt to do anything to make up for it. When I said that I thought it was very poor service, I received a simple “sorry”.
We weren’t expecting anything from the hotel because of the occasion. We simply paid for a service they advertised and expected that service to be delivered.
The hotel is around a 25-minute walk to Maspalomas, which is actually a lovely walk, especially in the morning. As there was so little happening for adults in the hotel after 6pm, we went elsewhere on two evenings.
Taxis have to be ordered through reception and generally arrived quickly. We were a larger group and needed a seven-seater. On multiple occasions, other guests simply walked out of the hotel and took our pre-booked taxi. They hadn’t ordered a taxi themselves and just got into the first one they saw.
On the third occasion I went to reception, I was told that our taxi had already departed according to their system. I was already aware of that because I was standing there because someone had taken it. Only then did reception decide to give the driver our room number so he could identify the correct passengers.
On another evening, we specifically asked reception to give our room number to the driver again. We were quite curtly told no, that the taxi had been ordered and we should wait outside.
One other thing worth mentioning is the photographer who walks around the pool areas during the day. We were approached twice and politely declined photographs. On both occasions he had a serious attitude about being told no. On one occasion, as he walked away, we heard him say, “I f**king love my job.”
The photographs cost €89 for eight.
We didn’t ask to be approached or ask for the service. We simply declined it. There was no need for the attitude afterwards.
In summary, I think this hotel would probably work very well for families with young children who want a big resort with lots of pools and activities.
For us, it just wasn’t enjoyable.
We don’t expect a luxury experience and we aren’t particularly high maintenance. We are very happy with a nice pool, some sunshine, a few drinks and somewhere with a bit of atmosphere in the evening.
What we found exhausting was that almost every part of the holiday became competitive. Queueing for breakfast, getting up early to secure a sunbed at the adults-only pool, queueing for lunch, queueing for dinner, trying to find somewhere to sit together for entertainment and then trying to relax around people who seemed to have very little awareness of the people around them.
The hotel itself is beautiful. The pool areas are excellent and the staff work incredibly hard.
But for us, the overall experience was stressful rather than relaxing. We had spent a lot of time choosing this hotel and were genuinely excited about having a special all-inclusive holiday where we could just switch off. Unfortunately, that isn’t how it felt.
The lack of atmosphere for adults in the evening was the final nail in the coffin.
We would not return.
We are a family of adults and I want to make that clear because I don’t want this review to come across as us expecting some sort of luxury, adults-only experience. We are very easy to please. We like sitting in the sun during the day, having a few drinks and having a bit of atmosphere in the evening. We don’t need much.
We were also celebrating some special milestones on this holiday and had spent a lot of time deliberating over where to go. We specifically chose this hotel because it looked so beautiful online and we were genuinely very excited about the holiday. We usually go self-catering, but because this was a special holiday, we decided to go all out and book an all-inclusive resort. We were really looking forward to having everything taken care of for once and just being able to relax. Unfortunately, the reality was very different from what we had expected.
What made the holiday difficult was that the entire stay felt strangely tense and competitive. Breakfast became a queue, then you were competing for a sunbed, then queuing for lunch, queuing again for dinner, and then competing to find a few chairs together for the evening entertainment.
None of the meal times were particularly pleasant or relaxing. The restaurants were chaotic, with children and adults sitting at tables with iPads and phones playing at full volume, children running around and people constantly moving in and out. It felt like you went into the restaurant, got your food and got out as quickly as possible rather than actually sitting down and enjoying a meal.
Even the relaxing parts of the day didn’t really feel relaxing because there was always some sort of competition or someone else’s lack of consideration affecting everyone around them. It was the cumulative effect of all of this that made the holiday feel so tense. Almost every part of the day involved either queuing, competing for something or trying to find somewhere peaceful to sit.
We actually spent our time at the adults-only pool, which was much more peaceful than the main pool areas and was a very welcome retreat. The pools don’t open until 10am, which in theory is a good thing as it should prevent people reserving sunbeds from very early in the morning. In reality, it just means there is a queue waiting for the pool to open.
There are regular sunbeds which are free, but they are in very high demand. There is a queue at either side of the adults-only pool each morning before 10am, so you have to be up and there early if you want to secure one. There are also Balinese beds available for €25 per day, but these are also in high demand and require you to queue at the pool bar to reserve them. Some mornings the queue for these started around 9:30am. Queue jumping also seemed to be widely accepted.
The main pool areas were absolutely jam-packed. People were sitting on top of each other and there was barely enough space to walk through in places.
Unfortunately, a lot of the tension also came from other guests. We witnessed a huge amount of what I can only describe as a complete lack of self-awareness. Families allowing children to run around a busy restaurant carrying wine glasses full of cola, children destroying the buffet with food and then simply walking away, leaving staff to clean it up. There was rarely any attempt to clean up after their children or even acknowledge the staff.
We also witnessed staff having to repeatedly deal with very drunk guests, including people smoking in clearly marked smoke-free areas where the children’s discos were taking place. Police were even called to break up a fight while we were there.
The staff themselves work incredibly hard and deserve a lot of credit. It was a shame to see how some guests treated them.
The entertainment for small children seemed good. The animation staff were very interactive with the kids and looked like they were doing a great job. Unfortunately, as a family of adults, we were bored to tears.
The evening entertainment was extremely disappointing. The shows take place in an outdoor area where you are essentially packed in, and there were rarely enough seats. An “explosive” acrobatic show lasted less than 40 minutes and consisted of men jumping through hoops and throwing hats at each other. The Michael Jackson show was so busy that around 40 or 50 people were standing.
This became another source of competition. You had to make sure you got there early enough to actually get a few seats together. Again, that’s not really how we wanted to spend our evenings on holiday.
Once the shows are finished, there is very little for adults to do. You can sit and play cards in the “bar”, although I use the word bar loosely. It has the personality of an airport lounge. There is no music and there is an endless stream of unsupervised children running between the tables.
The rooms are also dated and don’t really match how beautiful the rest of the hotel is. We stayed across four rooms during our trip and two of the doors visibly looked as though someone had tried to kick them in. A family member had a leaking toilet which was reported twice and was never fixed.
There are no irons or ironing boards in the rooms. These cost €55 to rent for a minimum of one week, €45 plus a €10 deposit. On the positive side, the beds were very comfortable and I generally slept well.
The all-inclusive drinks package only covers drinks until 11pm, after which you are charged. Cocktails at the bars aren’t included either. Some of the outdoor bars have premixed cocktail machines which were okay, but very sweet and artificial tasting.
We weren’t particularly bothered by the 11pm cut-off once we found out about it. In fact, it cleared a lot of people out of the bar, so if anything it was probably a good thing for us. However, quite a few guests seemed genuinely surprised when they were charged for drinks after 11pm. The information is in the leaflet given to you at check-in. It isn’t exactly highlighted in a way that would make you immediately notice it, but it is there if you read through it.
The same applies to the juices at breakfast. They are essentially syrups mixed with water. Orange juice is an additional charge, as is Nespresso coffee.
There is a shop located below the Tabiba building. We popped in for a look and were shocked to see a pack of six bottles of water for €24. There is a small supermarket around the corner which is still a little expensive, but I would definitely recommend using it instead of the hotel shop. We bought bottles of mineral water for €1 each there to keep in the room, which was great.
One of the biggest disappointments for me was actually the handling of a special occasion.
We are a private family and didn’t disclose our special occasions to the hotel. We were celebrating privately and weren’t looking for freebies, upgrades or any special treatment. The only thing we did request was an experience that was advertised on the hotel’s own service list, which we paid €60 for.
I arranged the “experience” breakfast in bed for my parents. It was €60 for fruit, coffee and sparkling wine, all of which were available downstairs for free, but that wasn’t really the point. I wanted to arrange something nice for them as part of our private celebrations.
Ordering it at reception was already difficult. The receptionist told us several times that it wasn’t possible before eventually realising what we were asking for after we pointed to the package advertised on the hotel’s internal website. It was eventually ordered and we were reassured that the request had been sent to the relevant departments.
Three days later, on the morning of the special occasion, the breakfast never arrived.
When I went to reception, I was simply told that “it wasn’t prepared” and had to ask for a refund. There was no apology or attempt to do anything to make up for it. When I said that I thought it was very poor service, I received a simple “sorry”.
We weren’t expecting anything from the hotel because of the occasion. We simply paid for a service they advertised and expected that service to be delivered.
The hotel is around a 25-minute walk to Maspalomas, which is actually a lovely walk, especially in the morning. As there was so little happening for adults in the hotel after 6pm, we went elsewhere on two evenings.
Taxis have to be ordered through reception and generally arrived quickly. We were a larger group and needed a seven-seater. On multiple occasions, other guests simply walked out of the hotel and took our pre-booked taxi. They hadn’t ordered a taxi themselves and just got into the first one they saw.
On the third occasion I went to reception, I was told that our taxi had already departed according to their system. I was already aware of that because I was standing there because someone had taken it. Only then did reception decide to give the driver our room number so he could identify the correct passengers.
On another evening, we specifically asked reception to give our room number to the driver again. We were quite curtly told no, that the taxi had been ordered and we should wait outside.
One other thing worth mentioning is the photographer who walks around the pool areas during the day. We were approached twice and politely declined photographs. On both occasions he had a serious attitude about being told no. On one occasion, as he walked away, we heard him say, “I f**king love my job.”
The photographs cost €89 for eight.
We didn’t ask to be approached or ask for the service. We simply declined it. There was no need for the attitude afterwards.
In summary, I think this hotel would probably work very well for families with young children who want a big resort with lots of pools and activities.
For us, it just wasn’t enjoyable.
We don’t expect a luxury experience and we aren’t particularly high maintenance. We are very happy with a nice pool, some sunshine, a few drinks and somewhere with a bit of atmosphere in the evening.
What we found exhausting was that almost every part of the holiday became competitive. Queueing for breakfast, getting up early to secure a sunbed at the adults-only pool, queueing for lunch, queueing for dinner, trying to find somewhere to sit together for entertainment and then trying to relax around people who seemed to have very little awareness of the people around them.
The hotel itself is beautiful. The pool areas are excellent and the staff work incredibly hard.
But for us, the overall experience was stressful rather than relaxing. We had spent a lot of time choosing this hotel and were genuinely excited about having a special all-inclusive holiday where we could just switch off. Unfortunately, that isn’t how it felt.
The lack of atmosphere for adults in the evening was the final nail in the coffin.
We would not return.
Hotellets svar
Kommentar: 31. aug. 2026
Thank you for taking the time to share such a detailed account of your stay at Maspalomas Princess. We are pleased that you appreciated the beauty of the resort, our pool areas and, especially, the hard work and friendliness of our team. We are also glad that you found the adults-only pool a quieter space and enjoyed the comfort of the beds.
We are genuinely sorry, however, that the overall experience did not provide the relaxing and special holiday you had been looking forward to. We take note of your comments regarding the queues and sunbed availability, the atmosphere and evening entertainment for adults, the condition of some rooms, the reported maintenance issue, and the information and charges associated with certain services. We are particularly sorry that the breakfast-in-bed experience you had arranged for your parents was not delivered as expected. We understand how disappointing this must have been, especially on a special occasion, and regret that the handling of the situation did not meet your expectations.
Your feedback regarding the organisation of our services and facilities is valuable, and we will share these observations with the relevant teams. Princess Hotels & Resorts works continuously to improve our standards and the experience we offer to our guests. We regret that, on this occasion, the resort did not suit what you were looking for and that you left feeling disappointed despite the positive aspects you mention.
A warm greeting,
Princess - Customer Care Team
We are genuinely sorry, however, that the overall experience did not provide the relaxing and special holiday you had been looking forward to. We take note of your comments regarding the queues and sunbed availability, the atmosphere and evening entertainment for adults, the condition of some rooms, the reported maintenance issue, and the information and charges associated with certain services. We are particularly sorry that the breakfast-in-bed experience you had arranged for your parents was not delivered as expected. We understand how disappointing this must have been, especially on a special occasion, and regret that the handling of the situation did not meet your expectations.
Your feedback regarding the organisation of our services and facilities is valuable, and we will share these observations with the relevant teams. Princess Hotels & Resorts works continuously to improve our standards and the experience we offer to our guests. We regret that, on this occasion, the resort did not suit what you were looking for and that you left feeling disappointed despite the positive aspects you mention.
A warm greeting,
Princess - Customer Care Team
Rejsende med familie
Kommentar: 27. aug. 2026
Ophold: aug. 2026
Overall holiday review
This was Single parent first holiday. I was made to feel most welcome. The hotel Staff, where very accommodating, There are two hotels next to one another the hotel that I stayed in was the tabaiba princess which is the sister hotel to the Maspalomas princess. You could utilised both hotels with ease and use all amenities in either. The separate restaurants that are bookable depending on your length of stay where also great if you didn’t want to go far away from the hotels, however if you did want to go further out you could easily ask the reception staff, who are happy to call a taxi and it arrives quickly and where not to expensive to get. The excursion are a must as is the beach. With amazing restaurants with views of the ocean.
The hotel tabaiba was very clean and the safety regarding swimming was first rate. The food was different daily there was something for every person even my picky eater of a daughter. The only downside was that I did find numerous cockroaches on the Maspalomas side of the hotel though. Which I didn’t go to at night after seeing. Overall myself and my daughter had a great time and I would definitely go again.
The hotel tabaiba was very clean and the safety regarding swimming was first rate. The food was different daily there was something for every person even my picky eater of a daughter. The only downside was that I did find numerous cockroaches on the Maspalomas side of the hotel though. Which I didn’t go to at night after seeing. Overall myself and my daughter had a great time and I would definitely go again.
Hotellets svar
Kommentar: 28. aug. 2026
Dear Guest,
Thank you for taking the time to share such a detailed review and for choosing our Princess hotels for your first holiday as a single parent. We are delighted to know that you and your daughter felt so welcome and enjoyed your stay, particularly the cleanliness, the attentive service from our team and the variety of food available each day. We are especially pleased that even your “picky eater” found plenty to enjoy!
We are also glad that you made the most of the facilities and services available across Tabaiba Princess and Maspalomas Princess, as well as the excursions and the beach. Your kind comments regarding the swimming safety measures are also greatly appreciated.
We are sorry to read your concern regarding seeing cockroaches in the Maspalomas area. We understand that this affected your comfort, particularly at night, and appreciate you bringing it to our attention. Your feedback is valuable and will be taken into consideration by the relevant teams.
Despite this, it is wonderful to know that you and your daughter had a great time and would happily return. We very much hope to welcome you both back for another memorable holiday.
Best regards,
Princess - Customer Care Team
Thank you for taking the time to share such a detailed review and for choosing our Princess hotels for your first holiday as a single parent. We are delighted to know that you and your daughter felt so welcome and enjoyed your stay, particularly the cleanliness, the attentive service from our team and the variety of food available each day. We are especially pleased that even your “picky eater” found plenty to enjoy!
We are also glad that you made the most of the facilities and services available across Tabaiba Princess and Maspalomas Princess, as well as the excursions and the beach. Your kind comments regarding the swimming safety measures are also greatly appreciated.
We are sorry to read your concern regarding seeing cockroaches in the Maspalomas area. We understand that this affected your comfort, particularly at night, and appreciate you bringing it to our attention. Your feedback is valuable and will be taken into consideration by the relevant teams.
Despite this, it is wonderful to know that you and your daughter had a great time and would happily return. We very much hope to welcome you both back for another memorable holiday.
Best regards,
Princess - Customer Care Team
Beliggenhed
Avenida Tour Operador Tui, s/n , Campo Internacional, 35100, Spanien|0,69 km fra byens centrum
Ind- og udtjekning
Tjek ind fra:
14.00
Tjek ud inden:
12.00
Godt at vide
Kæledyr er ikke tilladt
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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