Mercure Sapporo
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Tjek ind fra: | 15.00 |
|---|---|
Tjek ud inden: | 11.00 |
Kæledyr | Kæledyr er ikke tilladt |
Faciliteter
Mere om Mercure Sapporo
Mercure Sapporo
Mercure Sapporo befinder sig i Sapporo Centrum – et område i Sapporo, der ligger i forlystelsesområdet og tæt på en metrostation. Sapporo Tv-tårn og Sapporo Klokketårn er et par betydningsfulde seværdigheder, mens nogle af stedets naturskønne områder omfatter Odori Park og Nakajima Park. Ser du frem til et event eller en sportbegivenhed under din rejse? Se, hvad Daiwa House Premist Dome eller Kitagas Arena Sapporo 46 har på programmet. Nyd godt af områdets skibakker med langrend, alpint skiløb og snowboarding, og gå ikke glip af mulighederne for sneskovandring. Overnatningsstedet har en restaurant, et fitnesscenter og mikrobølgeovn på fællesareal. Gæster tilbydes gratis Wi-Fi på fællesarealer. Andre faciliteter inkluderer vaskeservice, vaskeri på stedet og en døgnåben reception. Rengøring er tilgængelig efter anmodning. Mercure Sapporo har 285 værelser med pengeskab og kaffe-/temaskine. Sengene har linned af premium-sengetøj. 32-tommers LCD-tv med satellitkanalerkanaler og betalingsfilm. Badeværelserne omfatter en kombination af bruser/badekar, hjemmesko, bideter og toiletter med elektronisk bidet. Dette hotel i Sapporo har gratis Wi-Fi og internetforbindelse via kabel. Skriveborde og telefon er tilgængelig. Værelserne kan desuden have hårtørrer og gratis toiletartikler. Der kan anmodes om strygejern/strygebræt, udskiftning af håndklæder og udskiftning af sengetøj. Rengøring tilbydes efter anmodning. Fritidsfaciliteterne på dette hotel omfatter fitnesscenter. De aktiviteter, der er vist nedenfor, findes på stedet eller i nærheden. Gebyrer kan forekomme.
Kommentar: 14. maj 2026
Ophold: maj 2026
Great location
Breakfast was good with a decent spread, but mostly the same options each day with a few changes.
The staff we encountered were all very friendly including the front desk and in the restaurant.
The room was a good size. Housekeeping seems to do a full cleaning on some schedule but provide new towels and take the trash daily. Our bed was never made our entire stay.
Overall, we had a very nice 4 nights stay, but the hotel could use some updating. The lobby seems to be a mish-mash of furniture and decor, also a lack of seating.
Hotellets svar
Kommentar: 15. maj 2026
We are delighted to hear that you enjoyed our convenient location, breakfast, and the friendly service provided by our team members. Your kind comments will certainly be shared with our staff as encouragement to continue delivering warm hospitality to all our guests.
At the same time, we sincerely apologize for the inconvenience regarding the housekeeping service, especially that your bed was not made during your stay. We understand how this may have affected your comfort.
As part of our environmental initiatives, Mercure Sapporo offers Eco Cleaning during consecutive stays, which includes trash collection, towel replacement, and amenity replenishment daily, while full room cleaning and linen changes are conducted once every four days. We apologize if this was not clearly explained during your stay, and we appreciate your understanding and cooperation with our eco-friendly efforts.
We also appreciate your valuable comments regarding the hotel facilities and lobby atmosphere. Your feedback has been shared with the relevant departments as we continuously work to improve our guest experience.
Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Kommentar: 20. aug. 2026
Ophold: aug. 2026
There were fruit flies in the bathroom.
When I complained that it was strange to be kept waiting this long, they excused it by saying, "The front desk was busy." It is not an apology.
I explained that there were flies in the bathroom. And, I pointed out that the bathroom was not cleaned from the first night and even hair was not picked up. Then the female employee asked if she could enter the bathroom with outdoor shoes because she was cleaning, or if she needed to change into slippers.
What is the hygiene sense of Mercury's employees like?
The woman who came back after changing into slippers cleaned for several minutes. They finally removed my hair too.
Although Mercure Hotel claims to offer eco-cleaning, it is strange that even the hair in the bathroom was not picked up. I believe the presence of more than five flies was not accidental, but rather due to eggs being laid in the bathroom. Given Japan's warm and humid climate, if it is not kept clean, insects will appear and mold will grow, so I request that you improve the situation. The female employee said she would tell her superior and left the room.
I'm disappointed because I'm in a bad mood despite this being a trip. They do not understand the climate and culture of Japan, nor do they consider the feelings of the guests, and their employees are not properly trained. I have doubts about the self-righteous corporate stance that follows trends and claims to be eco-friendly.
Hotellets svar
Kommentar: 20. aug. 2026
この度は、メルキュール札幌にご宿泊いただき、誠にありがとうございます。
せっかくのご旅行でのご滞在にもかかわらず、バスルームの清掃状態ならびに衛生面、またスタッフの対応により、ご不快な思いをお掛けしましたこと、心より深くお詫び申し上げます。
ご指摘いただきました当日のスタッフの対応について、改めて本人へ確認いたしました。当日はフロントが大変混み合っており、お部屋へ伺うまでにお時間をいただいてしまったとのことでございました。また、対応を急がなければという気持ちからかなり焦ってしまい、お客様をお待たせしたことに対する謝罪の気持ちを十分にお伝えできなかったとのことでございます。
不安なお気持ちでお待ちいただいていたにもかかわらず、適切なお詫びとご説明ができなかったことにつきまして、重ねてお詫び申し上げます。
また、バスルームへの入室時の対応につきましても、ご不快な思いをお掛けし誠に申し訳ございませんでした。当ホテルでは、バスルームへ入室する際には靴を脱ぎ、スリッパに履き替えるようスタッフへ指導しておりますが、今回その対応が徹底されておりませんでした。基本的な衛生面への配慮が欠けていたことを重く受け止め、改めてスタッフへの指導を徹底してまいります。
また、バスルーム内の虫に関するご申告を受け、施設管理担当にて排水口をはじめ、関連する箇所の確認を行いました。現時点では、窓などから侵入したものが湿度の高いバスルーム内に留まった可能性が高いとの見解でございましたが、原因を一つに限定することなく、今後同様の事象を防ぐため、排水口を含めたバスルーム周辺の点検・清掃を今一度徹底してまいります。
また、お客様よりご指摘いただきました、日本の温暖湿潤な気候における清潔な環境維持の重要性につきましても、私どもとして改めて認識を深めてまいります。エコ清掃は環境負荷の低減を目的とした取り組みではございますが、それによって清掃や衛生管理の品質が損なわれることがあってはならないと考えております。
この度は、私どもの清掃およびスタッフの対応が至らず、せっかくのご旅行を残念なお気持ちにさせてしまいましたこと、改めまして心よりお詫び申し上げます。
いただきましたご指摘を真摯に受け止め、スタッフ教育、清掃品質、施設管理を含め、ホテル全体で改善に取り組み、より安心して快適にお過ごしいただける環境づくりに努めてまいります。
この度は貴重なご意見をお寄せいただき、誠にありがとうございました。
メルキュール札幌
クオリティアシュアランスチーム
Kommentar: 4. aug. 2026
Ophold: jul. 2026
Kommentar: 28. jun. 2026
Ophold: maj 2026
Great Experience with the Family
Hotellets svar
Kommentar: 28. jun. 2026
We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.
Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Kommentar: 20. jun. 2026
Ophold: jun. 2026
Great location and Helpful staff
Staff are friendly and helpful, always help with any request.
I would stay again
Hotellets svar
Kommentar: 21. jun. 2026
We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.
Once again, we would like to thank you for your gracious comments and rating.
We look forward to your visit again and we will be delighted to be at your service in the near future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Fremragende beliggenhed
2-4 Minami 4-Jo Nishi, 064-0804, Sapporo, Hokkaido, Japan|0,88 km fra byens centrum
Ind- og udtjekning
Tjek ind fra:
15.00
Tjek ud inden:
11.00
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