Hotel Steinbock
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Hurtige fakta
Tjek ind fra: | 14.00 |
|---|---|
Tjek ud inden: | 10.00 |
Kæledyr | Kæledyr er tilladt mod et ekstra gebyr |
Faciliteter
Wi-Fi
Parkering
Transport til/fra lufthavnen
Spa
Restaurant
Ikke-ryger
Hotel Steinbock: anmeldelser
Anmeldelser fra 
Par
Kommentar: 28. okt. 2025
Ophold: okt. 2025
One with an asterisk
Would immediately go back or would have preferred to stay right there , there is no criticism whatsoever, whether in the room, at breakfast or at dinner, it was all mega good..
Keep it up
Keep it up
Hotellets svar
Kommentar: 28. maj 2026
Vielen Dank für Ihr positives Feedback. Wir freuen uns sehr, dass Sie zufrieden waren.
Rejsende med familie
Kommentar: 18. maj 2026
Ophold: maj 2026
Little flexibility in travel planning and initial billing error.
We had planned a hiking vacation in Kleinwalsertal for mid-May. Since the weather forecast beforehand for alpine tours (like on the Ifen) was very uncertain and unusually uncomfortable, we proactively sought conversation for days before our arrival. Our goal was a fair compromise, such as a postponement of a few weeks or leaving the cancellation fees as a deposit for a later date. The hotel would not have lost any revenue as a result.
Unfortunately, we encountered no flexibility or willingness to compromise in this matter. From a family-run establishment, we would have expected a bit more sensitivity and a solution-oriented approach in such a situation. We are aware that cancellation policies are legally binding, but the handling of the customer's request was very rigid here.
Complicating matters, the first cancellation invoice was mistakenly issued at nearly 100 euros higher than agreed in the booking confirmation. After our written objection, this was promptly corrected and an apology was issued; however, it leaves an additional bitter aftertaste regarding the overall handling.
Unfortunately, the service in this case was disappointing for us. Anyone hoping for a minimum level of goodwill as a hiker in difficult circumstances should be aware of the hotel's rigid stance.
Unfortunately, we encountered no flexibility or willingness to compromise in this matter. From a family-run establishment, we would have expected a bit more sensitivity and a solution-oriented approach in such a situation. We are aware that cancellation policies are legally binding, but the handling of the customer's request was very rigid here.
Complicating matters, the first cancellation invoice was mistakenly issued at nearly 100 euros higher than agreed in the booking confirmation. After our written objection, this was promptly corrected and an apology was issued; however, it leaves an additional bitter aftertaste regarding the overall handling.
Unfortunately, the service in this case was disappointing for us. Anyone hoping for a minimum level of goodwill as a hiker in difficult circumstances should be aware of the hotel's rigid stance.
Hotellets svar
Kommentar: 28. maj 2026
Es tut uns leid, dass Sie Ihren Urlaub aufgrund der Wettervorhersage storniert haben. Bitte verstehen Sie uns nicht falsch, jedoch können wir eine Buchung nicht so kurzfristig verschieben, nur weil schlechtes Wetter gemeldet wurde.
Wir geben uns große Mühe, unseren Gästen den Aufenthalt so angenehm wie möglich zu gestalten, auf das Wetter haben wir jedoch leider keinen Einfluss.
Trotzdem wünschen wir Ihnen alles Gute und hoffen, Sie vielleicht zu einem anderen Zeitpunkt bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Hotel Steinbock
Wir geben uns große Mühe, unseren Gästen den Aufenthalt so angenehm wie möglich zu gestalten, auf das Wetter haben wir jedoch leider keinen Einfluss.
Trotzdem wünschen wir Ihnen alles Gute und hoffen, Sie vielleicht zu einem anderen Zeitpunkt bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Hotel Steinbock
Par
Kommentar: 20. jul. 2025
Ophold: jul. 2025
Very good 3* hotel in Mittelberg
3* Hotel in Mittelberg in a good location and good value for money.
The room was spacious and very clean.
The food convinced us of breakfast, lunch and dinner.
The location is optimal, as directly at hiking trails and bus stop.
The room was spacious and very clean.
The food convinced us of breakfast, lunch and dinner.
The location is optimal, as directly at hiking trails and bus stop.
Hotellets svar
Kommentar: 28. maj 2026
Schön, dass es Ihnen bei uns gefallen hat. Wir freuen uns sehr darüber und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Par
Kommentar: 7. sep. 2023
Ophold: aug. 2023
great hiking holiday
Pleasant hotel with friendly staff.
Food extremely good and varied
Good value for money
Guest card for free use of buses and cable cars included
Very quiet location right next to a bus stop
Beautiful surroundings with a view of the mountains
Food extremely good and varied
Good value for money
Guest card for free use of buses and cable cars included
Very quiet location right next to a bus stop
Beautiful surroundings with a view of the mountains
Hotellets svar
Kommentar: 28. maj 2026
Schön, dass es Ihnen bei uns gefallen hat. Wir freuen uns sehr darüber und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Andet
LU
Kommentar: 10. okt. 2019
Ophold: sep. 2019
Hotel Steinbock
I stayed in the hotel for a week and I thoroughly enjoyed it. My room was spacious and clean and was kept clean during my stay. We had breakfast and dinner included in our package and the restaurant does a good job in providing a variety of meals during the week. The quality of food was consistently high and very enjoyable. Also the sauna area is great. I simply cannot fault this hotel as the price/quality ratio is very good. Staff is pleasant and they have a lot of repeat guests. The location is wonderful in the Kleinwalsertal and lovely hiking routes are nearby. I definitely would like to come back! A special thanks to the staff in the restaurant, who were very nice and professional.
Udforsk området
Bödmerstr. 46, Mittelberg, 6993, Østrig|0,44 km fra byens centrum
Godt at vide
Kæledyr er tilladt mod et ekstra gebyr
Ekstra senge findes mod et ekstra gebyr, afhængigt af værelsets størrelse.
Hotel Steinbock: Ofte stillede spørgsmål
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