Livega House
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Hurtige fakta
Tjek ind fra: | 14.00 |
|---|---|
Tjek ud inden: | 11.00 |
Morgenmad | Morgenmad kan tilvælges |
Kæledyr | Kæledyr er ikke tilladt |
Børn | Børn er ikke tilladt på dette hotel |
Faciliteter
Mere om Livega House
Livega House
Livega House befinder sig i centrum i Windhoek. Gamle Højesteret og Turnhalle er nogle af de lokale seværdigheder, du kan opleve. Er du mere interesseret i at udforske naturen, kan du kigge forbi NamibRand Naturreservat og Zoologisk park. Franco Namibisk Kulturcenter og American Cultural Centre er også et besøg værd. Overnatningsstedet er røgfrit og har en restaurant, en snackbar/deli og en kaffebar/café. Foruden gratis morgenmad med tilberedning efter bestilling tilbydes gæster gratis Wi-Fi på fællesarealer og gratis selvstændig parkering. Andre faciliteter inkluderer et mødelokale, vaskeservice og gratis aviser. Der er begrænset adgang til rengøring. Livega House har 8 værelser med aircondition og minibar samt pengeskab. Sengene har linned af premium-sengetøj. 32-tommers plasma-tv med satellitkanalerkanaler. Køleskabe og te-/kaffemaskiner stilles til rådighed. Badeværelserne omfatter bruser, hjemmesko og gratis toiletartikler. Dette hotel i Windhoek har gratis trådløs internetforbindelse. Der findes skriveborde og gratis aviser. Værelserne kan desuden have gratis mineralvand og strygejern/strygebræt. Rengøring tilbydes dagligt.
Kommentar: 10. apr. 2026
Ophold: apr. 2026
DE
Kommentar: 19. apr. 2026
Ophold: sep. 2025
Unprofessional management!!
Since the reception closed at 5:00 PM and we arrived shortly after, no one could help us. The next morning, we contacted the office manager responsible for bookings and presented her our booking and payment confirmation. We were very rudely informed that their computer system had displayed a standard room instead of the more expensive Executive Suite we had booked and already paid for. We politely requested clarification and a refund of the overpayment but were very rudely dismissed with the explanation that it must have been a booking error.
Since we needed to get to the airport in time for our connecting flight to Cape Town, we left a copy of our confirmation with the office manager, requesting clarification. The following weeks passed without any response from management. Livega House seemed to be deliberately ignoring the matter. Apparently, they didn't even deem it necessary to apologize or refund the difference.
After months of email correspondence, to which management barely responded, the office manager finally admitted her mistake but tried to delay the refund as long as possible. Due to high bank fees for the transfer from Namibia to Germany, we received only a third of the originally owed amount after several months. It would have been professional for Livega House to have immediately admitted the error and refunded the difference.
Because of these frustrating incidents and the poor management, we can only give this supposedly 5-star hotel 3 stars for the good food. Unfortunately, due to our negative and unprofessional experience, we Unprofecannot recommend this hotel and will definitely choose a different hotel on our next visit to Windhoek!
Hotellets svar
Kommentar: 21. apr. 2026
Your booking was made through a third-party platform that is not affiliated with our establishment, and unfortunately the information provided to you, including the room type and rate, did not match what was available on our system. As a result, the room you booked was not one we had available at the time, and we already had confirmed guests allocated to those rooms.
Despite this, we made every effort to assist you and worked through the necessary processes to facilitate a refund, even though the booking discrepancy originated outside of our direct systems. As you may recall, we followed up multiple times to ensure that the refund was received on your end.
We regret if any of our communication came across as dismissive, as this was never our intention. Situations involving third-party bookings can be complex, particularly when incorrect information is provided by platforms not connected to our system. Had the booking been made directly with us or through one of our verified partners, we would have been able to resolve the matter immediately and more efficiently.
We are disappointed that the situation has resulted in a negative impression of our establishment, especially as we did work to reach a resolution under challenging circumstances. That said, we do take your feedback seriously and will continue to improve our communication and processes where possible.
We wish you all the best in your future travels.
Kommentar: 12. apr. 2026
Ophold: apr. 2026
Great hospitality
Kommentar: 1. apr. 2026
Ophold: jan. 2026
Great balance of indulgence and comfort with a personal touch
Kommentar: 8. apr. 2026
Ophold: apr. 2026
Exceptionel beliggenhed
7 Luther Street Eros, Windhoek, 9000, Namibia|0,86 km fra byens centrum
Ind- og udtjekning
Tjek ind fra:
14.00
Tjek ud inden:
11.00
Godt at vide
Børn er ikke tilladt på dette hotel
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Kæledyr er ikke tilladt
Morgenmad kan tilvælges
Tidspunkter for morgenmad
07:30 - 10:00 fra mandag til søndag
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