Lukenya Getaway
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Hurtige fakta
Tjek ind fra: | 12.00 |
|---|---|
Tjek ud inden: | 10.00 |
Morgenmad | Morgenmad kan tilvælges |
Kæledyr | Kæledyr er ikke tilladt |
Børn | Børn er velkomne på dette hotel |
Faciliteter
Mere om Lukenya Getaway
Lukenya Getaway
Lukenya Getaway ligger i Athi River og har en have, et fælles opholdsområde og morgenmad med buffet samt en solterrasse med swimmingpool. Her er en børneklub og roomservice samt gratis wi-fi overalt.
Kommentar: 21. jul. 2026
Satisfying experience
Kommentar: 17. jul. 2026
Fantastic
Kommentar: 26. jun. 2026
Ophold: sep. 2025
Beautiful Hotel, But an Unwelcoming Experience
Before arriving, I called the reception for directions and explained that due to Nairobi traffic I might arrive after the stated 10:00 p.m. dining closing time. I politely asked if they could keep some food for me. The receptionist was dismissive, repeatedly hung up the phone during our conversation, and only agreed after I had to repeatedly plead with him.
When I finally arrived, I discovered that the dining area was actually still open and continued operating well past 10:00 p.m. This made it clear that my request could easily have been accommodated and left me feeling genuinely unwelcome.
The first thing the receptionist asked for upon my arrival was payment, without so much as a welcome or any acknowledgment that I had just completed a long journey. As a solo female traveller, I felt I was treated differently and did not feel valued as a guest.
I had also informed the hotel in advance about my food allergies, but these were not taken into consideration, which was both disappointing and concerning.
On a positive note, the hotel itself is beautiful, the bed was very comfortable, and the receptionist who took over later the next day was professional, welcoming, and courteous.
Sadly, the poor customer service at the start of my stay overshadowed what was meant to be a special birthday celebration. I would not return based on this experience. I hope the management invests in customer service training, particularly on treating all guests, including solo female travelers ,with courtesy, respect, and professionalism.
Kommentar: 13. jun. 2026
Ophold: maj 2026
Most amazing stay
True definition of a getaway
Lovely and supportive staff
I would recommend Lukenya Getaway
Kommentar: 1. jun. 2026
Ophold: jun. 2026
Amazing
Meget god beliggenhed
Daystar Road, Athiriver, Athi River, 00202, Kenya|7,41 km fra byens centrum
Ind- og udtjekning
Tjek ind fra:
12.00
Tjek ud inden:
10.00
Godt at vide
Børn er velkomne på dette hotel
Kontakt hotellet for at få flere oplysninger om at tilføje ekstra senge.
3 år og derunder
Gratis
Kæledyr er ikke tilladt
Morgenmad kan tilvælges
Muligheder for morgenmad
Vestlig morgenmad
Pris for morgenmad
162 kr. (≈USD 25)/person
Tidspunkter for morgenmad
06:00 - 09:30 fra mandag til søndag
