Spinnaker Quays
+ 45
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Hurtige fakta
Tjek ind fra: | 14.00 |
|---|---|
Tjek ud inden: | 09.30 |
Kæledyr | Kæledyr er ikke tilladt |
Børn | Børn er velkomne på dette hotel |
Faciliteter
Parkering
Aircondition
Pool
Ikke-ryger
Elevator
Udendørs bassin
Mere om Spinnaker Quays
Spinnaker Quays
Spinnaker Quays ligger lige over for Mooloolaba Beach og tilbyder rummelige lejligheder samt opvarmet swimmingpool med spabad. Samtlige lejligheder har stor balkon ud for opholdsområdet eller egen tagterrasse.
Anmeldelser fra 
Grupperejsende
Kommentar: 15. jan. 2025
Spinnaker was absolutely fantastic close to amenities. Great location, very friendly staff, easy check-in .
Highly recommend I will definitely be visiting again.
Highly recommend I will definitely be visiting again.
Rejsende med familie
Kommentar: 4. feb. 2025
Ophold: jan. 2025
Disappointing Stay – Poor Service, Rude Management, and Unclear Policies
We recently stayed in the Pleystowe penthouse, part of Spinnaker Quays, booking it for our family of eight. The unit, which sleeps nine, included an adjoining private rooftop space that we were excited to use for a relaxing holiday. Unfortunately, the experience was far from enjoyable.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
Rejsende med familie
Kommentar: 1. apr. 2025
Booked a room but there was none available.
We were charged the full amount.
We were charged the full amount.
Rejsende med familie
Kommentar: 16. okt. 2024
Ophold: sep. 2024
Perfect location
We absolutely loved our 2 night stay. The staff were very friendly. It is right on the river with the most beautiful views and gorgeous sunsets. Right across the road is easy access to the beach. The wharf is only a few minutes walk away with plenty of restaurants and cafes. The apartment was very comfortable and spacious. We would definitely love to come and stay again and highly recommend because of the perfect location.
Par
Kommentar: 8. mar. 2024
Ophold: feb. 2024
Spacious comfortable, well located
We loved the peaceful outlook to the river . Very well located , close to The Wharf and beach ( not flagged)
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
Fremragende beliggenhed
101- 105 Parkyn Parade, Mooloolaba, 4557, Australien|0,93 km fra byens centrum
Ind- og udtjekning
Tjek ind fra:
14.00
Tjek ud inden:
09.30
Godt at vide
Børn er velkomne på dette hotel
Alle aldre
138 kr. (AUD30) per person per nat
Kontakt hotellet for at få flere oplysninger om at tilføje en barneseng.
Kæledyr er ikke tilladt
Du bedes give Spinnaker Quays besked om hvornår du regner med at ankomme. Du kan skrive i feltet til særlige anmodninger når du booker, eller kontakte overnatningsstedet direkte ved hjælp af kontaktoplysningerne i din bookingbekræftelse. Gæsterne bedes fremvise gyldigt billed-id og kreditkort ved indtjekning. Bemærk venligst, at hvorvidt særlige forespørgsler kan imødekommes, afhænger af tilgængelighed på ankomsttidspunktet, samt at der kan pålægges et gebyr. Du skal betale via bankoverførsel før ankomst. Overnatningsstedet kontakter dig med flere oplysninger, når du har gennemført bookingen. Dette overnatningssted tager ikke imod polterabender eller lignende grupper. Der opkræves et skadesdepositum på AUD 500 ved ankomst. Dette bliver opkrævet via kreditkort. Du bør modtage tilbagebetalingen i løbet af 7 dage efter udtjekning. Dit depositum bliver tilbagebetalt via kreditkort efter en besigtigelse af overnatningsstedet. Please note that this property does not accept school graduate guests. The property apologises for any inconvenience caused.
Hotellet accepterer følgende betalingsmetoder:
Spinnaker Quays: Ofte stillede spørgsmål
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