ランカスター プラザ ベイルート
+ 94
日程、価格帯、好みに応じて、最適なベイルートのホテルを見つける
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基本情報
チェックイン開始： | 14:00 |
|---|---|
最終チェックアウト： | 12:00 |
ペット | ペットの同伴禁止 |
施設・設備
Wi-Fi
駐車場
空調設備
空港送迎シャトル
プール
フィットネス センター
ランカスター プラザ ベイルートの詳細
ランカスター プラザ ベイルート
ランカスター プラザ ベイルート完璧なサービスを提供し、必要な設備がすべて揃っています。 当宿泊施設の無料Wi-Fiを利用して、シームレスなコミュニケーションを。 当宿泊施設の空港送迎サービスを利用すれば、空港までの送迎を簡単に手配できます。当宿泊施設で提供される交通サービスのおかげで、ベイルート観光がより手軽になります。 自家用車でお越しのお客様には、駐車場をご用意しております。定評のある当宿泊施設では、お客様のご滞在中、フロントデスクのスタッフが、コンシェルジュサービスなどの様々なサービスを提供しています。 当宿泊施設のチケットサービスを利用すれば、街の一流エンターテイメントのパスを手に入れるのも簡単です。 長期滞在の場合でも、単に清潔な衣類が必要な場合でも、当宿泊施設が提供するランドリーサービスを利用すれば、大切な旅行着をキレイな状態に保てます。客室での設備・サービスにはルームサービスがあり、くつろいで滞在を満喫することができます。喫煙を希望される方には、指定された喫煙ゾーンがあります。 最も理想的な方法で、休暇体験に乗り出しましょう。ご滞在の毎朝は、ホテル内の朝食からはじめましょう。施設内のレストランでは、おいしくて利用しやすい食事を選ぶことができるので、旅が空腹から解放されます！当宿泊施設独自のエンターテイメント・オプションで、旅の仲間と一緒に楽しい夜をお過ごしください。ランカスター プラザ ベイルートには、お客様が楽しめるレクリエーション設備があります。 自分へのご褒美に、スパ施設で思い出に残るひとときをお過ごしください。 当宿泊施設のプールサイドでくつろぎ、ゆったりとしたひとときをお過ごしください。 当宿泊施設のフィットネスセンターを、日課のエクササイズに取り組んだり、汗を流して時差ぼけを解消したりするためにご利用ください。
匿名の旅行者
コメント：2026/06/06
滞在：2026年6月
Fantastic hotel
Clean, perfectly located, breakfast is brilliant
Rooms great
Clean, perfectly located, breakfast is brilliant
Rooms great
ビジネストラベラー
JO
コメント：2026/01/28
滞在：2026年1月
Far Below Five-Star Standards – Serious Hygiene, Noise & Service Issues
I am currently staying at Lancaster Plaza Beirut, in Room 720 (7th floor, corner room), with a confirmed reservation until 1 February. Due to the issues outlined below, I am seriously considering checking out earlier than planned.
Unfortunately, this stay has been deeply disappointing and does not reflect a five-star hotel experience by any international standard.
Noise insulation & sleep quality
Room 720 is adjacent to Room 718, and the sound insulation is extremely poor. Loud door slamming, corridor noise, and conversations outside the neighboring room are clearly audible inside the room and directly affect the sleeping area.
As a result, I was only able to sleep for approximately three hours, waking up multiple times due to noise. Rest and comfort—basic expectations in any hotel—were not met.
Do Not Disturb not respected
Despite activating Do Not Disturb through the in-room system and placing a Do Not Disturb sign clearly on the door, the room was still knocked on multiple times.
This defeats the entire purpose of DND and reflects a serious operational failure and lack of respect for guest privacy.
Front desk attitude & professionalism
One of the front desk staff members demonstrated very poor hospitality standards. The interaction was cold and unwelcoming, without even a basic smile, and phone calls were handled while addressing guests.
For a hotel claiming five-star status, this level of front-line service is unacceptable.
Guest relations & management accessibility
There appears to be no effective Guest Relations function. Attempts to reach Guest Relations were unsuccessful, and during the afternoon/evening the reception seemed understaffed.
Reaching a Duty Manager was unnecessarily difficult, which is far below acceptable hospitality standards.
Room condition, furniture & flooring
The room condition does not meet five-star standards at all and is closer to a three-star hotel at best.
The flooring is worn and scratched, uncomfortable both visually and physically. The room door and fittings show clear signs of neglect, and the interior design feels outdated and poorly maintained.
The attached photos accurately reflect the real condition of the room.
Housekeeping & cleanliness
Housekeeping staff were polite; however, cleaning quality was inconsistent. Tables were not properly wiped, bathroom fittings show visible wear, and attention to detail was lacking.
Hot beverage hygiene & safety concerns
A particularly alarming issue relates to health and safety.
The in-room electric kettle was visibly dirty and poorly maintained. In addition, no metal teaspoons were provided for hot drinks—only plastic stirrers intended for cold beverages.
When this was raised, I was advised to use the plastic stirrer for hot drinks, which is unsafe and unhealthy. Plastic is not suitable for high-temperature liquids, and this reflects a serious lack of basic food safety awareness.
Internet connectivity & reliability
The internet service is extremely poor and unreliable. The hotel Wi-Fi network is unsecured, slow, and unstable.
At one point, I was unable to download a basic mobile application while connected to the hotel Wi-Fi, as clearly shown in the attached screenshots.
In today’s hospitality standards—especially for a hotel claiming five-star classification—reliable and secure internet is not a luxury but a basic necessity. This level of connectivity is unacceptable for business travelers or any guest relying on basic digital services.
Overall
This stay has not reflected a five-star experience in terms of comfort, service quality, hygiene, safety, or technology.
The purpose of this review is not confrontation, but to inform future guests honestly, as I personally rely on guest reviews when choosing hotels.
Based on this experience, I am seriously considering an early check-out, and the attached photos/screenshots accurately document the issues described above.
Unfortunately, this stay has been deeply disappointing and does not reflect a five-star hotel experience by any international standard.
Noise insulation & sleep quality
Room 720 is adjacent to Room 718, and the sound insulation is extremely poor. Loud door slamming, corridor noise, and conversations outside the neighboring room are clearly audible inside the room and directly affect the sleeping area.
As a result, I was only able to sleep for approximately three hours, waking up multiple times due to noise. Rest and comfort—basic expectations in any hotel—were not met.
Do Not Disturb not respected
Despite activating Do Not Disturb through the in-room system and placing a Do Not Disturb sign clearly on the door, the room was still knocked on multiple times.
This defeats the entire purpose of DND and reflects a serious operational failure and lack of respect for guest privacy.
Front desk attitude & professionalism
One of the front desk staff members demonstrated very poor hospitality standards. The interaction was cold and unwelcoming, without even a basic smile, and phone calls were handled while addressing guests.
For a hotel claiming five-star status, this level of front-line service is unacceptable.
Guest relations & management accessibility
There appears to be no effective Guest Relations function. Attempts to reach Guest Relations were unsuccessful, and during the afternoon/evening the reception seemed understaffed.
Reaching a Duty Manager was unnecessarily difficult, which is far below acceptable hospitality standards.
Room condition, furniture & flooring
The room condition does not meet five-star standards at all and is closer to a three-star hotel at best.
The flooring is worn and scratched, uncomfortable both visually and physically. The room door and fittings show clear signs of neglect, and the interior design feels outdated and poorly maintained.
The attached photos accurately reflect the real condition of the room.
Housekeeping & cleanliness
Housekeeping staff were polite; however, cleaning quality was inconsistent. Tables were not properly wiped, bathroom fittings show visible wear, and attention to detail was lacking.
Hot beverage hygiene & safety concerns
A particularly alarming issue relates to health and safety.
The in-room electric kettle was visibly dirty and poorly maintained. In addition, no metal teaspoons were provided for hot drinks—only plastic stirrers intended for cold beverages.
When this was raised, I was advised to use the plastic stirrer for hot drinks, which is unsafe and unhealthy. Plastic is not suitable for high-temperature liquids, and this reflects a serious lack of basic food safety awareness.
Internet connectivity & reliability
The internet service is extremely poor and unreliable. The hotel Wi-Fi network is unsecured, slow, and unstable.
At one point, I was unable to download a basic mobile application while connected to the hotel Wi-Fi, as clearly shown in the attached screenshots.
In today’s hospitality standards—especially for a hotel claiming five-star classification—reliable and secure internet is not a luxury but a basic necessity. This level of connectivity is unacceptable for business travelers or any guest relying on basic digital services.
Overall
This stay has not reflected a five-star experience in terms of comfort, service quality, hygiene, safety, or technology.
The purpose of this review is not confrontation, but to inform future guests honestly, as I personally rely on guest reviews when choosing hotels.
Based on this experience, I am seriously considering an early check-out, and the attached photos/screenshots accurately document the issues described above.
匿名の旅行者
コメント：2026/07/29
滞在：2026年7月
When I booked this suite, I was very specific with how many people and the ages.
Two adults
7 years twins
The reservation said that the suite is good for 4 people. Wrong.
There is only one king size bed.
My wife and the kids slept on the bed and I had to sleep on the sofa.
NEVER AGAIN!!!!
Two adults
7 years twins
The reservation said that the suite is good for 4 people. Wrong.
There is only one king size bed.
My wife and the kids slept on the bed and I had to sleep on the sofa.
NEVER AGAIN!!!!
匿名の旅行者
コメント：2026/06/26
滞在：2026年6月
I’d give this hotel a solid 7.5/10, and almost all of these points are for the view. It’s spectacular and breathtaking. The desk staff are courteous, helpful and easy to engage with. Credit given where credit is due!
But here’s where the hotel failed royally for me:
1. The entire floor reeks of cigarettes, despite it being a “non smoking floor”. The staff was courteous enough to swap my room because it smelled awful. But a day or so later, you can smell cigarettes almost everywhere. Including inside the rooms.
2. The checkout experience was very disappointing. I’ll lay it out in detail for your entertainment.
- I check out with 3 hours before my flight. The lady at the counter asks if I was heading to the airport and offers the free shuttle service.
- “How long until the shuttle arrives?” I ask. “10-15 mins” she responds. She adds “please wait in the lobby. We’ll call you when it’s here. Would you like a coffee while you wait?”
- “Yes please!” I answer. Sat down. A few minutes later, the waiter arrives with a coffee. Less than 2 mins later, he comes back “the shuttle is here sir”. I stand up to catch it. He informs me I had to pay $5 for a coffee I didn’t touch and I thought was offered by the desk lady.
- I reached the shuttle only to be told that there was no space for me on it, in the least courteous way.
- Went back to my coffee to find out it was cleared.
- ordered an uber. Cursed under my breath. And caught my flight away from that place.
But here’s where the hotel failed royally for me:
1. The entire floor reeks of cigarettes, despite it being a “non smoking floor”. The staff was courteous enough to swap my room because it smelled awful. But a day or so later, you can smell cigarettes almost everywhere. Including inside the rooms.
2. The checkout experience was very disappointing. I’ll lay it out in detail for your entertainment.
- I check out with 3 hours before my flight. The lady at the counter asks if I was heading to the airport and offers the free shuttle service.
- “How long until the shuttle arrives?” I ask. “10-15 mins” she responds. She adds “please wait in the lobby. We’ll call you when it’s here. Would you like a coffee while you wait?”
- “Yes please!” I answer. Sat down. A few minutes later, the waiter arrives with a coffee. Less than 2 mins later, he comes back “the shuttle is here sir”. I stand up to catch it. He informs me I had to pay $5 for a coffee I didn’t touch and I thought was offered by the desk lady.
- I reached the shuttle only to be told that there was no space for me on it, in the least courteous way.
- Went back to my coffee to find out it was cleared.
- ordered an uber. Cursed under my breath. And caught my flight away from that place.
ファミリートラベラー
コメント：2026/01/23
滞在：2026年1月
Gina made our family stay stress-free
Gina at the front desk was truly exceptional. We had a stressful lost luggage issue with the airport, and she put in real effort helping us follow up and search with patience and care. She was also extremely friendly with my child and family, always warm and welcoming. Her attitude and dedication made a big difference in our stay.
素晴らしい立地
VFPF+HW5، General de Gaulle Avenue, Ras Beirut, ベイルート, 135053, レバノン|中心部から3.43 km
チェックイン & チェックアウト
チェックイン開始：
14:00
最終チェックアウト：
12:00
参考情報
ペットの同伴禁止
最近、レバノンの治安状況にはリスクがあり、状況は依然として変化しています。現在の特殊な状況に鑑み、観光客の皆様には慎重にご旅行いただくようお願いいたします。既にレバノンにご滞在の方は、現地の状況の推移を十分ご留意いただき、安全対策を強化し、緊急時対応に備えた準備をお願いいたします。
レバノンのホテルにご宿泊のお客様は、現地当局の規定により、フロントデスクにてパスポートと身分証明書の提示が義務付けられています。チェックインをスムーズに行うため、事前にホテルにパスポート情報をお知らせいただき、到着前にホテル側で予約確認番号を取得できるようご協力をお願いいたします。また、係員が確認手続きを完了するまで、チェックイン時に少々お時間をいただく場合がございますので、ご了承ください。ご理解とご協力をお願いいたします。
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