Thalazur Arcachon - Hôtel & Spa
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
More about Thalazur Arcachon - Hôtel & Spa
Thalazur Arcachon - Hôtel & Spa
Hôtel Thalazur Arcachon - Hôtel & Spa is located 150 metres from the beach of the Arcachon Bassin and 2.5 km from central Arcachon. It offers a wellness centre with a swimming pool.
Reviews from 
Group traveller
Comment: 17 May 2026
Stayed in: May 2026
Comfortable hotel, very professional thalassotherapy.
Thalassotherapy, a very welcoming and professional reception team, thank you ladies for the suggestions and the organization of our treatment day. Professional staff in the various treatment areas. Quality treatments.
Hotel, the decor has aged poorly, and we certainly expected better from a 4-star establishment on this occasion, but the same was true two years ago. A welcoming team but not very personalized service except for the floor man (127) who was attentive to all the guests.
Hotel, the decor has aged poorly, and we certainly expected better from a 4-star establishment on this occasion, but the same was true two years ago. A welcoming team but not very personalized service except for the floor man (127) who was attentive to all the guests.
Hotel response
Comment: 19 May 2026
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience.
Nous sommes ravis que vous ayez apprécié la qualité de nos soins, l’accueil de l’équipe thalasso et l’organisation de votre journée. Vos compliments seront partagés avec nos équipes.
Nous prenons également bonne note de vos remarques concernant l’hôtel et le service, afin d’améliorer l’expérience proposée. Un grand merci aussi pour votre mention de notre collaborateur en chambre 127, que nous ne manquerons pas de féliciter.
Au plaisir de vous accueillir à nouveau.
Nous sommes ravis que vous ayez apprécié la qualité de nos soins, l’accueil de l’équipe thalasso et l’organisation de votre journée. Vos compliments seront partagés avec nos équipes.
Nous prenons également bonne note de vos remarques concernant l’hôtel et le service, afin d’améliorer l’expérience proposée. Un grand merci aussi pour votre mention de notre collaborateur en chambre 127, que nous ne manquerons pas de féliciter.
Au plaisir de vous accueillir à nouveau.
Solo traveller
Comment: 23 May 2026
Stayed in: May 2026
Solo week Thalasso stay in Arcachon
I booked a one-week Thalasso stay for May 2026, to take a break alone.
I was very disappointed with the room, which does not seem to be at the level of a 4-star hotel. The downside is the bathroom, which, although renovated, is not up to par
On the other hand, very good point for the restaurant and the Thalasso services.
I was very disappointed with the room, which does not seem to be at the level of a 4-star hotel. The downside is the bathroom, which, although renovated, is not up to par
On the other hand, very good point for the restaurant and the Thalasso services.
Hotel response
Comment: 24 Jun 2026
Merci d’avoir pris le temps de partager votre ressenti à l’issue de votre séjour en thalassothérapie.
Nous sommes heureux de lire que vous avez apprécié les prestations de thalasso ainsi que la restauration, qui ont contribué à la qualité de votre séjour en solo.
Nous entendons en revanche votre déception concernant la chambre et la salle de bain, et regrettons sincèrement que ces éléments n’aient pas été à la hauteur de vos attentes pour un séjour d’une semaine. Votre retour est précieux et bien pris en compte.
Nous sommes heureux de lire que vous avez apprécié les prestations de thalasso ainsi que la restauration, qui ont contribué à la qualité de votre séjour en solo.
Nous entendons en revanche votre déception concernant la chambre et la salle de bain, et regrettons sincèrement que ces éléments n’aient pas été à la hauteur de vos attentes pour un séjour d’une semaine. Votre retour est précieux et bien pris en compte.
Couple
FR
Comment: 27 Jun 2026
Stayed in: Jun 2026
A thalassotherapy center that is experiencing a decline in quality!
This comment aims to be objective regarding our stay at this establishment, so Fleur from marketing, who was going to respond to this comment. ACT and QUICKLY on the negative…
1°: The staff
When will you tell the staff that a simple "Hello" (Reception and Thalassotherapy) can brighten a day?
Message regarding this for Mr. DELEPAUX: About "Sister Smile" or "Mrs. Ice" with the small glasses. She is incredibly consistent in her behavior. Lack of kindness; she apparently does not know how to smile. Already twice in 2025, we had noticed it, we had reported it. When will you REALLY intervene to avoid driving away your customers?
Floor staff with VERY FRIENDLY temporary workers.
We left the establishment this Saturday, June 27, and no one asked us about our level of satisfaction!
2° : The hotel
With each of our visits since 2019, we have increased our budget to finally stay in a suite (259) facing the pool. Aside from the more interesting space, this location is not worth its price, and a quality refresh is necessary. At an average price of €350, it is quite expensive!
The bedding is excellent. The bathroom, how could you use tiles for the shower that become slippery when taking a shower and put in a sink made of plastic?
It is time for you to put yourself in the customer's shoes a little.
3° : The restaurant and breakfast
Since a single visit in 2019 to this place, we have decided never to set foot there again. Exorbitant breakfast price at €19 (For Transgourmet, which makes its deliveries at 7:30 in the morning, how is that possible?), as for the restaurant, the feedback from other people confirmed our choice. There are good places in Arcachon that are much cheaper and especially very tasty!
4° : The wellness and thalasso area
This is why we come (pools and jets that have been defective since February 2025) and only for that. But be careful, only come during the week, because starting Friday evening, Thalazur Arcachon becomes crowded, and it quickly turns into a municipal pool. This does not align at all with the idea of what wellness should be!
Furthermore, REMOVE your sign about prohibitions in the pool; IT IS USELESS: swim shorts, loose hair, and thongs are indeed present, and the goodwill of the lifeguards on site is not enough.
Enforce the swim cap requirement, and inform your clients that they must adhere to a bit more hygiene in the reservation confirmation.
In conclusion:
The site is a wonderful place on the Arcachon basin, especially since a residence has just been added there.
However, there is a lack of requirements at the management level; finding hospitality staff is certainly complicated today, but hygiene, cleanliness, and respect for the customer, which allows them to earn a salary at the end of the month, would certainly require better oversight.
And above all, please intervene with "Sister Smile with the Little Glasses" at the reception; she drives us away, and we will no longer accept being served by this person.
We will even look to change our future trips to Thalasso.
1°: The staff
When will you tell the staff that a simple "Hello" (Reception and Thalassotherapy) can brighten a day?
Message regarding this for Mr. DELEPAUX: About "Sister Smile" or "Mrs. Ice" with the small glasses. She is incredibly consistent in her behavior. Lack of kindness; she apparently does not know how to smile. Already twice in 2025, we had noticed it, we had reported it. When will you REALLY intervene to avoid driving away your customers?
Floor staff with VERY FRIENDLY temporary workers.
We left the establishment this Saturday, June 27, and no one asked us about our level of satisfaction!
2° : The hotel
With each of our visits since 2019, we have increased our budget to finally stay in a suite (259) facing the pool. Aside from the more interesting space, this location is not worth its price, and a quality refresh is necessary. At an average price of €350, it is quite expensive!
The bedding is excellent. The bathroom, how could you use tiles for the shower that become slippery when taking a shower and put in a sink made of plastic?
It is time for you to put yourself in the customer's shoes a little.
3° : The restaurant and breakfast
Since a single visit in 2019 to this place, we have decided never to set foot there again. Exorbitant breakfast price at €19 (For Transgourmet, which makes its deliveries at 7:30 in the morning, how is that possible?), as for the restaurant, the feedback from other people confirmed our choice. There are good places in Arcachon that are much cheaper and especially very tasty!
4° : The wellness and thalasso area
This is why we come (pools and jets that have been defective since February 2025) and only for that. But be careful, only come during the week, because starting Friday evening, Thalazur Arcachon becomes crowded, and it quickly turns into a municipal pool. This does not align at all with the idea of what wellness should be!
Furthermore, REMOVE your sign about prohibitions in the pool; IT IS USELESS: swim shorts, loose hair, and thongs are indeed present, and the goodwill of the lifeguards on site is not enough.
Enforce the swim cap requirement, and inform your clients that they must adhere to a bit more hygiene in the reservation confirmation.
In conclusion:
The site is a wonderful place on the Arcachon basin, especially since a residence has just been added there.
However, there is a lack of requirements at the management level; finding hospitality staff is certainly complicated today, but hygiene, cleanliness, and respect for the customer, which allows them to earn a salary at the end of the month, would certainly require better oversight.
And above all, please intervene with "Sister Smile with the Little Glasses" at the reception; she drives us away, and we will no longer accept being served by this person.
We will even look to change our future trips to Thalasso.
Hotel response
Comment: 29 Jun 2026
Monsieur,
J'ai pris personnellement connaissance de votre message. Votre fidélité depuis 2019 nous engage, et c'est avec beaucoup d'attention que je lis vos critiques, qui pointent des axes d'amélioration précis.
Soyez assuré que notre démarche n'est pas "marketing", mais managériale. Le point que vous soulevez concernant l'accueil et la personne mentionnée fait l'objet d'un suivi interne immédiat. Un accueil chaleureux et professionnel est la base de notre métier, et aucun manquement ne sera ignoré. De même, un point a été fait avec l'équipe de réception concernant l'écoute client au moment des départs.
Sur le plan technique et de l'hygiène à l'espace Bien-être, nous prenons bonne note de vos alertes sur les jets, la sécurité du carrelage et le respect du règlement (tenues, cheveux attachés). Des points de contrôle vont être renforcés auprès de nos équipes pour veiller au respect strict des règles, y compris lors des périodes de forte affluence le week-end. Sachez toutefois que les règles diffèrent selon que le bassin soit intérieur ou extérieur (cheveux attachés, shorts de bain interdits...) puisqu'un lieu fermé nécessite des mesures plus strictes pour éviter la prolifération de bactéries. Nous restons cependant vigilants au confort visuel et à la tranquillité de chacun.
Vos remarques sur la rénovation des suites et l'offre du petit-déjeuner sont également transmises à la direction générale dans le cadre de nos futurs plans d'amélioration.
Je vous remercie d'avoir souligné le travail de notre personnel d'étage et la qualité de notre literie. Si vous acceptez de nous accorder à nouveau votre confiance, je serais ravi d'échanger directement avec vous lors de votre prochaine réservation pour veiller personnellement à votre confort.
Bien cordialement,
Monsieur DELEPAUX
Directeur du site
J'ai pris personnellement connaissance de votre message. Votre fidélité depuis 2019 nous engage, et c'est avec beaucoup d'attention que je lis vos critiques, qui pointent des axes d'amélioration précis.
Soyez assuré que notre démarche n'est pas "marketing", mais managériale. Le point que vous soulevez concernant l'accueil et la personne mentionnée fait l'objet d'un suivi interne immédiat. Un accueil chaleureux et professionnel est la base de notre métier, et aucun manquement ne sera ignoré. De même, un point a été fait avec l'équipe de réception concernant l'écoute client au moment des départs.
Sur le plan technique et de l'hygiène à l'espace Bien-être, nous prenons bonne note de vos alertes sur les jets, la sécurité du carrelage et le respect du règlement (tenues, cheveux attachés). Des points de contrôle vont être renforcés auprès de nos équipes pour veiller au respect strict des règles, y compris lors des périodes de forte affluence le week-end. Sachez toutefois que les règles diffèrent selon que le bassin soit intérieur ou extérieur (cheveux attachés, shorts de bain interdits...) puisqu'un lieu fermé nécessite des mesures plus strictes pour éviter la prolifération de bactéries. Nous restons cependant vigilants au confort visuel et à la tranquillité de chacun.
Vos remarques sur la rénovation des suites et l'offre du petit-déjeuner sont également transmises à la direction générale dans le cadre de nos futurs plans d'amélioration.
Je vous remercie d'avoir souligné le travail de notre personnel d'étage et la qualité de notre literie. Si vous acceptez de nous accorder à nouveau votre confiance, je serais ravi d'échanger directement avec vous lors de votre prochaine réservation pour veiller personnellement à votre confort.
Bien cordialement,
Monsieur DELEPAUX
Directeur du site
Anonymous traveller
Comment: 14 May 2026
Stayed in: May 2026
Very clean , the staff in the restaurant was friendly and helpful.
The reception was OK , could have been more friendly.
The room that I had was nice , but the shower floor was extremely slippery and dangerous with nothing to hold on .
The reception was OK , could have been more friendly.
The room that I had was nice , but the shower floor was extremely slippery and dangerous with nothing to hold on .
Group traveller
Comment: 4 May 2026
Stayed in: May 2026
A beautiful place that allows a moment of relaxation
A very nice place close to the beach with access to bike rental on site. Access to the thalasso is very pleasant. The breakfast is full and the people at the services are very nice. The bedding is at the top we slept very well. There was a lack of product in the bathroom that was not returned and in-room infusions were missing. We took two sachets of
Infusion at the bar that were charged us 12 €. Expensive for 2 sachets. However, the cleanliness and the welcome is really nice.
Infusion at the bar that were charged us 12 €. Expensive for 2 sachets. However, the cleanliness and the welcome is really nice.
Hotel response
Comment: 19 May 2026
Nous vous remercions pour votre retour.
Nous sommes ravis que vous ayez apprécié l’emplacement, l’accès à la thalasso, le petit-déjeuner ainsi que le confort de la literie et l’accueil de nos équipes.
Nous prenons également bonne note de vos remarques concernant les produits en chambre et les infusions, ainsi que leur facturation. Ces points ont été transmis aux services concernés afin d’améliorer notre attention au détail.
Au plaisir de vous accueillir à nouveau.
Nous sommes ravis que vous ayez apprécié l’emplacement, l’accès à la thalasso, le petit-déjeuner ainsi que le confort de la literie et l’accueil de nos équipes.
Nous prenons également bonne note de vos remarques concernant les produits en chambre et les infusions, ainsi que leur facturation. Ces points ont été transmis aux services concernés afin d’améliorer notre attention au détail.
Au plaisir de vous accueillir à nouveau.
Very good location
9 Av. du Parc, Arcachon, 33120, France|1.32 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Thalazur Arcachon - Hôtel & Spa: FAQs
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